Refund policy
At Nuvelora, your comfort and satisfaction are our priority.
We proudly offer a 60-Day Satisfaction Guarantee. If you're not completely satisfied with your purchase, you may request a return or refund within 60 days of receiving your order.
To qualify for a return:
- The return request must be made within 60 days of delivery.
- The product should be returned in its original packaging whenever possible.
- Items that are intentionally damaged, heavily used beyond normal testing, or altered may not be eligible for a refund.
If your order arrives damaged or defective, please contact us within 60 days of delivery at:
After reviewing your request, we may offer:
- A replacement product
- Store credit
- A full refund
Once the returned item is received and inspected (if a return is required), refunds will be processed to the original payment method within 10 business days.
If you have any questions, our support team is always happy to help at support@nuvelora.com.
Your comfort matters to us — and we want every Nuvelora experience to feel as good as the products we create.